Terms and conditions for using our services
Last updated: January 2025
Agreement to Terms
By accessing and using Koor.tech services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
Use License
Permitted Use
- Access and use our services for your organization's internal business purposes
- Create backups of your data in accordance with our documentation
- Integrate our services with your authorized applications
Restrictions
- Redistribute or resell our services without authorization
- Reverse engineer or attempt to extract our source code
- Use our services for any illegal purposes
- Transfer your account access to unauthorized third parties
Service Level Agreement
Our Service Level Agreement (SLA) defines our commitments to service availability and support response times. The specific terms of the SLA depend on your service tier:
Availability
- Enterprise tier: 99.9% uptime guarantee
- Professional tier: 99.5% uptime guarantee
- Starter tier: Best effort availability
Support Response Times
- Critical issues: 1 hour response time
- High priority: 4 hours response time
- Normal priority: 24 hours response time
Your Responsibilities
- Maintain the security of your account credentials
- Ensure your usage complies with applicable laws and regulations
- Maintain appropriate backups of your data
- Promptly report any security incidents or unauthorized access
- Keep your contact and billing information up to date
Payment Terms
- Services are billed according to your selected plan
- Payment is required in advance for subscription periods
- Refunds are provided in accordance with our refund policy
- Late payments may result in service suspension
Data Processing
Our data processing practices comply with applicable data protection laws and regulations. We process your data only as necessary to provide our services and as specified in our Privacy Policy.
Data Security
- Implementation of industry-standard security measures
- Regular security audits and assessments
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
Intellectual Property
All rights, title, and interest in and to our services, including all intellectual property rights, remain our exclusive property. Nothing in these terms grants you any rights to use our trademarks, logos, or branding.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.
Upon Termination
- Access to services will be discontinued
- You remain responsible for all applicable fees
- You may request export of your data within 30 days
Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new Terms of Service on this page and updating the "Last updated" date.
Contact Us
If you have any questions about these Terms of Service, please contact us: